Information about Accessibility

You can reach all parts of the Wien Museum without having to use steps and by following tactile ground markings. We also do our best to make the exhibitions, the education program, and our events as accessible as possible. The Wien Museum should be a place for everyone.

Information on accessibility for each location and museum can be found under its respective page.

All areas of the museum can be reached without using steps. You can reach the main entrance of the museum via the forecourt. Here, there is a revolving door and an automatic swinging door. You can open this door by pressing a button.

All doors in the building are at least 90 cm wide.

People with disabilities receive a reduced admission ticket.
Caregivers receive free admission.
You can find more details about our ticket prices online.

You are allowed to bring an assistance dog. 

There is a place for parking carriages at the entrance. The exhibitions can be visited with a stroller.

Tactile stations, general plans, direction signs, and door signs are labeled in braille and raised lettering.

The cloakroom is found in the entrance area. The lockers in the basement can be reached via the stairs and the middle elevator.

There is a digital museum guide with information about more than 100 objects in the permanent exhibition. You need your own mobile phone and headphones to use the digital museum guide. The staff will be happy to show you how to use the guide. You can choose different languages as well as simple language, Austrian sign language, and detailed descriptions of the items in the exhibition.

In the exhibition there are tactile QR codes with numbers. QR codes look like this.

You can find the first tactile QR code on the plan in the entrance area of the permanent exhibition. The QR code must be scanned with the mobile phone. You need an app for this. The cameras of some mobile phones can also do this. Then the digital museum guide will start.

You can start with any object. You do not have to follow any special order.

The restaurant is found on the ground floor. It can be accessed without using steps from the entrance hall to the museum and the forecourt. The forecourt contains a restaurant garden. The restaurant is open from Tuesday to Sunday from 9 am to 11 pm. 

On the terrace level there is a café („& töchter“) that serves drinks and small snacks. It is open on Tuesday, Wednesday and Friday from 9 am to 6 pm, on Thursday from 9 am to 9 pm, on Saturday and Sunday from 10 am to 6 pm. The terrace level can be reached via the permanent exhibition and with the elevators.

If you bring your own food, you can eat this in the forecourt, in the entrance hall, and on the terrace level. Eating and drinking are not permitted in the exhibition areas.

The tactile ground markings guide you to the middle of the three elevators in the entrance area. These bring you to the exhibitions, to the terrace, and to the basement. You can find the lockers and the restrooms in the basement. An acoustic signal announces that an elevator has arrived. The elevators are equipped with a voice that announces each floor upon arrival.

Google Maps

You can reach the Wien Museum at Karlsplatz using the following routes: 

U1 subway line, Karlsplatz station, Karlsplatz exit

U4 subway line, Karlsplatz station, Resselpark exit

Tram D, Gußhausstraße tram stop

Trams 2 or 71, Schwarzenbergplatz tram stop

Trams 1 or 62, Karlsplatz tram stop

Bus 4a, Schwarzenbergplatz bus stop (not suitable for people who are blind or have low vision)

Local railway (Badner Bahn), Karlsplatz tram stop

Tactile ground markings guide you from both subway exits through Resselpark to the museum. Here you will find revolving doors and swinging doors. The swinging doors can also be opened automatically by pressing a button.

“Hands On! – Please touch!” Touching is welcome at the tactile and interactive stations located throughout the exhibition. These appeal to your different senses and invite you to play, discover, and think.

The education programs are open to all, and everyone is welcome to take part. There are guided tours for every age.

The following guided tours are offered:

• in simple language
• with Austrian Sign Language interpretation
• multi-sensory tours (e.g., tasting, smelling, hearing, seeing)
• creative programs 
• talks and 
• slow guided tours

There are public time slots. You can also book a specific time slot for a group.
 

Audio induction systems for assistive listening are found at the information desk (ground floor entrance) and in the events area (3^rd floor). 

The listening stations in the permanent exhibition are also equipped induction loops.

The texts in the exhibitions are in German and English. The digital museum guide offers content in German, English, French, Bosnian, Croatian Serbian, Turkish, Arabic, simple language, and Austrian sign language.

In the permanent exhibition, there are more than 100 media stations (films to watch and recordings to listen to) that give you more information about the content. The lettering on the media information stations can be made bigger. You can choose Austrian sign language as well. Hold two fingers to the screen for five seconds to turn on the reading program.

Families and other interested visitors can get a museum basket from the information desk for their visit to the permanent exhibition. This contains an activity book and some games.

Important parts of the museum are labeled with tactile ground markings. These also guide you through the entire permanent exhibition. In the entrance area, there is a tactile model of the museum and a tactile plan of the ground floor. There is also a tactile general plan on each floor of the permanent exhibition.

You can get detailed descriptions of the rooms in the museum using a tactile QR code in the digital museum guide. Special markings on the ground point these out to you.

There are parking spaces for people with disabilities here:

Maderstraße 2

Resselgasse 2

Nearest parking garage:

CONTIPARK Parking Garage/Karlsplatzgarage Mattiellistraße 4-6.

We try to provide quiet areas when needed. Please ask the museum staff.

Washrooms with changing tables for babies and accessible restrooms can be found on every floor, to the right of the three elevators.

In the basement there is an accessible "Restroom for All". This has a nursing bench and a ceiling lift. A ceiling lift helps people with disabilities to move from their wheelchair to the toilet or bench. The accessible Restroom for All is also a suitable restroom for people with various disabilities. It is found in the public part of the museum and can also be used without an entrance ticket.

There are seats in the forecourt, in the entrance hall, in all exhibition areas, and on the terrace level. You can borrow portable folding stools (without a backrest) for the permanent exhibition. 

Individuals with special sensory needs can borrow a sensory bag. These contain items such as noise canceling headphones, a stress ball, an hourglass, a magnifying glass, and pictograms. You can get the bag at the information desk. 

The shop can be entered without using steps. It is found in the entrance opposite the information desk.

The digital museum guide to the permanent exhibition “Vienna. My Story” is available in Austrian sign language. You can get all the content via your mobile phone or a borrowed device. 

www.guide.wienmuseum.at

You can also choose Austrian sign language on the video stations throughout the exhibition.

Information about the permanent exhibition in simple language is available in the digital museum guide.

You can also book the education program in simple language. You can make an online reservation.

In the entrance to the museum, tactile ground markings lead to a general plan and a tactile model of the museum. The markings then lead to all important areas such as the ticket desk, information desk, cloakroom, elevators, and restrooms.

The public areas on the 3^rd floor (event spaces and education studios) are also labeled with tactile ground markings. Lines on the ground also guide you through the permanent exhibition. Special markings on the ground point out introductory texts and the touching stations.

There is a tactile model of the Wien Museum and a tactile plan of the ground floor in the entrance area.

The permanent exhibition also has tactile models that you are welcome to touch.

Wheelchairs can be borrowed free of charge at the ticket desk in the Wien Museum at Karlsplatz. 

If possible, please reserve these in advance by contacting service@wienmuseum.at.